Rapid Relay Technologies, LLC (“Rapid Relay”) operates an online and mobile platform connecting Shippers with Carriers for cargo transportation. This privacy policy outlines how we collect, use, and disclose information when you use our websites, mobile applications, and other online products and services (collectively referred to as the “Services”) or interact with us.
We may update this privacy policy periodically. Changes will be indicated by revising the Effective Date at the top of this policy. We may also provide additional notice through our website, mobile app, or email. We recommend reviewing this policy regularly to stay informed about our information practices and your choices.
Collection of Information
Information You Provide to Us
We collect information directly from you when you interact with our Services, such as filling out forms, logging into your account, or requesting customer support. This may include your name, company name, email address, phone number, address, financial information, and other relevant details.
Information We Collect When You Use the Services
When you use our Services, we collect data related to shipment requests and fulfillment, tailored to your role:
Shippers: We collect details of your shipment requests, including date, time, origin and destination addresses, cargo description, and other relevant information.
Carriers: We collect information on your bids, lane preferences, acceptance, and fulfillment of shipment requests, including financial, vehicle, and driver details.
Drivers: We may collect information about your travel to fulfill shipment requests and your location.
Partners: If you're a broker or third-party partner, we may collect shipment details and customer information you provide.
Location Information
We collect precise location information to provide our Services effectively. This may include GPS data from your mobile device or derived from your IP address.
Photographs and Documents
We may request and collect documents related to shipment fulfillment, such as insurance certificates and bills of lading, via our Services.
Information We Collect Automatically
When You Use our Services, we automatically collect information such as log data, device information, and data collected through cookies and other tracking technologies.
Information We Collect From Other Sources
We may obtain information from third-party sources and combine it with the data we collect directly from you.
Use of Information
We use the collected information to provide and improve our Services, including connecting Shippers with Carriers, facilitating cargo transportation, processing payments, and ensuring delivery.
Additionally, we may use the information to:
- Send you important notices, updates, and support messages.
- Respond to your inquiries and provide customer service.
- Communicate with you about products, services, offers, and events.
- Monitor and analyze trends, usage, and activities to improve our Services.
- Detect and prevent fraudulent activities and protect our users and our business.
- Personalize and improve our Services, and provide targeted content and advertisements.
Security
We employ reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
Sharing of Information
We may share your information as described in this policy, including with other users, service providers, law enforcement, and in connection with corporate transactions. We do not sell personal information as defined by the California Consumer Privacy Act.
Your Data Rights
Depending on applicable laws, you may have rights regarding your personal data, including the rights to know what data we collect, access your data, request deletion, opt-out of data sale, take private action in case of a data breach, and request data portability. We process requests relating to personal information collected over the preceding 12-month period, verify your identity, and do not discriminate against you for exercising your data rights.
Contact Us
For questions about our privacy policy or to submit data subject requests, please contact us at support@rapidrelay.ai.